The following emergency information and recommendations for people with the special needs provided by Pikud HaOref (Home Front Command) is intended for individuals with medical problems, limited mobility (and the home-bound), deafness or hearing impairment, blindness or visual impairment, intellectual developmental disorders, autism or dementia.
Information for people with special needs concerning protection against rocket attack
These instructions are intended for people with special needs. Their aim is to help people with disabilities and their families, caregivers, friends, neighbors, acquaintances and professionals prepare properly and act in accordance with the required procedures in case of rocket attack.
- If you are in a secure space it is desirable that you remain with other people, especially people you know who can create a supportive environment.
- It is a good idea to notify a neighbor, relative or friend as well as the assistance providers in the Authorities of the presence of a handicapped person at this location, and to give them telephone numbers, e-mail and SMS addresses, etc where you can be reached.
- It is recommended that you apply to a relevant organization, to a professional association with which you maintain ties, or to the municipal call center to ensure beforehand that there is someone who will be able to help you in time of need.
- Prepare in advance all essential telephone and fax numbers, e-mail addresses and Internet support sites of contact persons.
- For owners of mobile phones – ensure that the battery is fully charged and that the battery charger can be reached at all times.
- You can call the service call center of the Ministry of Social Affairs and Social Services (118) or the Local Authority (106) for the general community of handicapped and elderly residents
Preparation of the secure room
- Select the secure space in advance in accordance with the instructions of Pikud Haoref and prepare the path to it in keeping with your needs and disability.
- Clear away objects such as planters, various decorative objects, etc that might block or hinder your movement to and from the secure space.
- Make sure that essential things and devices are in their permanent places, identified and easily accessible.
- Equip the selected secure space with the special auxiliary devices you need, in your judgment, such as hearing aid, cleaning supplies and reserve batteries, television receiver with amplifier (if you have one) and power supply for the amplification system, fax machine with extra paper and spare ink cartridge, mobile phone for sending and receiving SMS messages, Zimunit (beeper) charger and computer batteries with Internet connection, multi-socket electric extension cord, writing tools and notebook, ID tag showing important information (such as “I read lips only”) and any warning systems you may have (such as baby-Minder system, warning of ringing telephone, fax, alarm, amplifier or blinking light indicating knocking on the door or ringing doorbell, emergency button, whistle or bell used to call for help).
- Be sure that all devices and objects are within easy reach.
- It is recommended that you equip the room with water (at least one liter per person), some food and a first-aid kit.
- All Pikud Haoref instructions will be broadcast over the media. Ensure in advance that all communications devices in your secure space are in working order and locate them in a place with good reception.
- Click here for instructions concerning what to do in case of an event.
For people with medical problems
- In so far as possible, prepare medical documents signed by your treating physician that indicate the following: the state of your health, the medication you take including required dosage, list of regular tests you have to undergo, an extra prescription and any other information that may be relevant, such as dietary instructions, other doctors’ orders and Health Fund membership card.
- Be sure you have a sufficient quantity of medicines and take care to prepare a list of times at which you must not take them.
- Make sure to prepare any equipment you need, such as insulin syringe, oxygen, etc.
Preparations for people who are home-bound
An extended period in the house or secure space may result in attacks of anxiety and stress, which may negatively impact your own function and that of your family members in an emergency. As a rule we recommend that you prepare a family emergency plan, including games, conversation and other activities that will help the family to cope with the challenges and difficulties accompanying an extended emergency situation.
For the deaf and hearing impaired
For the blind and visually impaired
- Organize the secure space and ensure that it affords maximum accessibility and convenience.
- Remove any objects that may interfere with unlimited mobility.
- Prepare a personal identification card including first name and family name, ID number, name of health fund and treating physician, name of accompanying caregiver, list of medications, blood type, special needs, allergies, critical medical information and telephone numbers of family members and friends.
- In the secure space prepare guide dog equipment and important personal equipment.
- For additional information, you may contact the Rehabilitation Section, Ministry of Social Affairs and Social Services at Tel 02-6708181 or Fax 02-6703646.
For people with limited mobility
- Choose a secure space appropriate for the nature of your disability so that when you hear a siren or the “tzeva adom” broadcast alarm you will be able to reach it in safety and within the time specified in the Pikud Haoref instructions. If you need more time to reach the secure space than that specified in the instructions, either choose a different secure space or make preparations in the secure space that will allow you to sleep in the secure space you have chosen.
- Arrange the secure space and the approach to it in order to ensure maximum accessibility and convenience. Remove any objects that may interfere with unlimited mobility. If you use a motorized wheel chair or a “Kalnoit” mobility scooter be sure that extra batteries, a battery charger and a non-motorized wheelchair are available.
- Be prepared for situations in which it is impossible to use an elevator and you will have to be carried, without your personal wheelchair.
- Be prepared for the possibility of a flat tire. Prepare a tire repair kit with the possibility of filling the tire with air as needed or prepare spare inner tubes and a pump.
- Consider the possibility of equipping yourself with heavy-duty gloves so that you can turn the wheels to move the wheelchair on rough ground.
- Prepare a folder indicating your personal information and equipment for a prolonged stay in the secure space, packed so that it can be attached to the wheel chair, walker, Kalnoit, etc.
For people with foreign assistants
Advise the foreign assistants of notices published in the media in foreign languages and on the website as well as in the information center of Pikud Haoref at Tel 1207.
For those with intellectual development disorders or autism
- It is advisable to rehearse the things they have to do to reach and enter a secure space and what they should do when they hear the “tzeva adom” broadcast alarm or siren.
- Prepare medications, necessary auxiliary devices and important personal equipment. It is a good idea to prepare extra clothing, personal hygiene necessities, food and drink in accordance with the personal taste of the people in question. If special food is needed, prepare food that has been ground in a blender or food substitutes.
- It is important to create a calm atmosphere in the secure space, with pleasing and relaxing activities. Tension and pressure can be dispelled through relaxation, involvement, calling the person by name, breathing exercises, etc.
- If a person with intellectual developmental disorders has additional limitations (such as limited mobility or psychological problems), refer to the pertinent instructions for these limitations.
- Prepare a personal identification card including: first name and family name, ID number, name of health fund and treating physician, name of accompanying caregiver, list of medications, blood type, special needs, allergies, critical medical information and telephone numbers of family members and friends.
Instructions concerning the secure space
In an emergency, warning sirens are sometimes heard. These sirens let us know that we are under missile attack. When you hear the siren, you should act in accordance with the following instructions immediately:
- If you have a Mamad (a secure space in your home or apartment), enter the room and close both the door and the window. If there is enough time, you can go down to the shelter.
- If you don’t have a secure space in your home or apartment and there is no way or time to get to a shelter, you should go to the place in your home that offers the best protection possible. The best-protected place in the home is an interior room that has few windows and no outside wall. If you live in a multi-story building, you can go to the stairwell.
- Wherever you may find yourself at the time, you should stay away from windows and wait until the alarm ends and then wait a few more minutes to be sure that the attack is over.
- It is desirable to be with other people – in that way you will feel more secure. In the meantime, you can speak with them or think about good things in order to calm yourself. When all is over, you can return to your house. Most important of all – don’t panic!
Preparations for people suffering from dementia
- Locate a secure space in the house ahead of time and become familiar with it.
- Become familiar with the shelter procedures for emergencies.
- Identify the contacts, treatment and rehabilitation people who can help you in an emergency, if relevant. When escalation occurs, it is advisable to get medications, water and food in time.
- If you have questions concerning yourself or members of your family, please contact an available clinic or rehabilitation facility.
For tips on coping with stress and anxiety see the NATAL (“Israel Trauma Center for Victims of Terror and War”) website in English.
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