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Answers and Guidance

The Shira Pransky Project answers inquiries and provides guidance to those confused by the Israeli healthcare system via email, phone, or by appointment. Our staff includes professional healthcare advocate Aviva Yoselis, MPH, for situations requiring extended or continued guidance.

Contact us for answers, guidance, advice and information about navigating the Israeli healthcare system:

Email: Info@ShiraPranskyProject.org
Tel: +972 58 416 2777

Or send a message here:

Please Note:

Do not share confidential information over this form or in an initial email to The Shira Pransky Project. Information shared in correspondence or consultation with a representative of The Shira Pransky Project is not considered confidential unless initially specified and agreed upon by all parties.

The Shira Pransky Project does not give medical advice, diagnosis, or treatment. Rather, we are a source for information about accessing rights, benefits and support. Only recognized medical professionals are qualified to give medical advice, diagnosis, or treatment.  Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

The information provided by The Shira Pransky Project is general in nature and does not purport to be binding or authoritative. The information and assistance provided by The Shira Pransky Project does not serve as a substitute for obtaining medical, legal or other professional advice and the user assumes sole responsibility when relying on this information.

Weekly Healthcare Guidance at AACI Jerusalem

guidance signpost

 

Are you confused about your healthcare benefits? Your rights? How it all works? Do you need guidance on a your options, making decisions, or even just where to go? 

AACI’s Shira Pransky Project provides free 15 minute consultations and guidance to individuals with issues in the Israeli healthcare system every week at the AACI Max & Gianna Glassman Family Center in Jerusalem. Our experienced healthcare advocate, Aviva Yoselis, MPH, has over a decade of experience as a professional healthcare advocate, researcher and guide to navigating the Israeli healthcare system.

Guidance services that require more time are available.

Office hours: Mondays from 10 am to 2 pm.

To schedule in advance: Email info@ShiraPranskyProject.org or call 02-566-1181 during regular office hours.

Walk-in consultations will be taken as availability allows.

 

Israeli Doctors Channel with Patients’ Rights Videos

Doctors Channel, is a YouTube channel providing informative videos on a wide variety of common diseases and medical conditions, information about patients’ rights in the Israeli medical system and other vital information, directly from the experts. 

Many of these videos are accompanied by English subtitles (click the English tab on the channel’s homepage for instructions if the subtitles don’t appear automatically), including the 2 we would like to highlight here. The entire YouTube channel can be a very useful resource for understanding many aspects of medical treatment and the approaches of Israeli practitioners, but we would like to point out the following videos for their focus on healthcare rights and navigation:

What to do if a prescription is not approved by the Kupat Cholim

Seeking your rights via the Society for Patients’ Rights in Israel

The videos are produced in coordination with the Society for Patients’ Rights in Israel and many Israel hospitals and medical centers. This is a non-profit initiative sponsored by the AbbVie biopharmaceutical company aimed at making important medical information more friendly and available to the public.

We hope that this initiative will continue to provide vital practical knowledge and, of course, remain committed to providing resources that are English accessible.

Highlighted Organization: Bishvilaych, Succeeding in Women’s Community Health

AACI’s Shira Pransky Project maintains the most comprehensive online English directory of Israeli health and support organizations. One such organization is highlighted here in an effort to bring greater awareness of its services to the English-speaking community.

women health

Most people think of a clinic as a place for the sick or injured.  But nestled in Givat Shaul, Jerusalem, Bishvilaych bears a very different appearance. Bishvilaych, the women’s medical center, is full of smiling, healthy women. The goal of the clinic, is to keep it that way.

The founder and director, Sara Siemiatycki, decided to open a clinic dedicated to women’s health advocacy after noticing a disparity in mortality rates between religious and secular women. Twice as many Haredi women were dying from breast cancer compared to secular women. To take on this issue and many more women’s health issues, Bishvilaych was born. Meaning “for you” in the overt feminine form, the name serves as an invitation for women who feel more comfortable with a space reserved for them.

The clinic demonstrates an exceptional model of health promotion targeted to women in the Haredi community. Bishvilaych, uses preventative health and patient centered care to address the cultural differences that are resulting in health disparities. Within the clinic, patients receive check ups, screenings, and holistic care. The health promotion does not stop there. Through workshops, lectures, and events, Bishvilaych staff speak directly to communities about the importance of preventative care.

One of the most effective ways that Bishvilaych has managed to switch the focus from reactive medicine to proactive health in the Haredi community is with the the help of community Rabbis, who emphasized that taking care of one’s body is a Jewish law and value. This was a particularly important message for women in the Haredi community, who often put the health and care of their family above their own.

The clinic is staffed by all women, including three physicians, one nurse, and a social worker. Not only are the staff highly trained, they are welcoming, sensitive, and committed to each patient. Rooms are private, gowns are made from cloth, not plastic, and staff greet you with smiles and warmth. Bishvilaych has done so much for women in the Haredi community and has the potential to continue to expand its impressive impact.

While Bishvilaych was created for Haredi women, patients range from all sects of judaism and other faiths. Bishvilaych has been contacted by members of other communities, both religious and secular, who seek to replicate the model in their communities. This approach of tailoring the services to the needs and comfort of the recipient community is one that can be universalized in so many ways.

Click here for a summary of Bishvilaych’s services and contact information.

Nina Granow is a student at Northeastern University in Boston with a strong interest in public health. She is currently interning at AACI’s Shira Pransky Project through the Onward Israel Program.  

Eating Disorders – Treatment and Support Options in Israel

An eating disorder refers to a number of psychological disorders related to insufficient food intake or overeating. Individuals suffering from them may have difficulty admitting that they have a problem before seeking help.
Coverage and provision of services for eating disorders is essentially the same as any other psychological disorder.

How do I get treatment for an eating disorder?

  • Discuss the steps to finding treatment with your general practitioner. You may need to see a diagnostic psychiatrist or psychologist to get referred to specific treatment.
  • You can also make an appointment with a kupah social worker at your local clinic for additional guidance.

Where can I get treatment and what does it entail?

  • There are clinics specializing in treatment of eating disorders that are either directly operated by the kupat cholim, or are private and may or may not be affiliated with a specific kupah.
  • Treatment options  may be either in-patient or out-patient and the specific type of referral is based on the severity of the patient’s condition.
  • The vast majority of eating disorders are treated through out-patient care, while those who are hospitalized are generally placed in the facility’s mental health ward or a department specializing in eating disorders.
  • Care is generally provided by a multi-disciplinary professional team comprised of doctors, mental health professionals, dieticians and other professionals.
  • Updated listings of treatment facilities with which the kupah is affiliated should be requested directly from the kupah.
  • The Israeli Association for Eating Disorders (IAED) website has a comprehensive listing of public and private facilities specializing in treatment of eating disorders (in Hebrew). 

What organizations offer support for eating disorders?

 
Related Information:

Special Services Benefit (Attendance Allowance)

Information about the Special Services Benefit (Attendance Allowance) in English! 

A Special Services Benefit (Attendance Allowance) is paid to certain adults with medical disability who require significant assistance from another person in performing daily activities, or who need constant supervision to prevent them from posing a risk to their own lives or the lives of others.

Please note: The National Insurance Institute refers to the Special Services Benefit (a direct translation of the Hebrew קצבת שירותים מיוחדים) as an “Attendance Allowance”. 

As part of our on-going collaboration with Kol-Zchut, we are proud to have translated and published this easy-to-read, critical and unique resource of information that was not previously available in English. You can either view the guide below or click here to follow an external link. 

Related information:

 

Not familiar with AACI’s Shira Pransky Project?

AACI’s Shira Pransky Project was founded to help English speakers in Israel better navigate the Israeli healthcare system and make use of the rights and services that are out there.

 

If this information was helpful to you, please enable us to help others by supporting the project:
Donate Now!

 

 

To your health ! לבריאות

Diabetes Portal

Diabetics being treated for diabetes with insulin or other medications are considered to be chronically ill and are thus entitled to various benefits from the health plans and related to various medical services. Due to the fact that each health plan has different policies, it always recommended to clarify all relevant rights and entitlements with your health plan.

As part of our on-going collaboration with Kol-Zchut, we are proud to have translated and published the Diabetes Portal in English. While a number of the links in the portal still lead to Hebrew content, it is an easy-to-read, critical and unique resource of information that was not previously available in English. You can either view the guide below or click here to follow an external link. 

 

Related information:

 


Not familiar with AACI’s Shira Pransky Project?

AACI’s Shira Pransky Project was founded to help English speakers in Israel better navigate the Israeli healthcare system and make use of the rights and services that are out there.

 

If this information was helpful to you, please enable us to help others by supporting the project:
Donate Now!

 

 

To your health ! לבריאות

Switching Health Plans

People switch their kupat cholim for various reasons.

Why would I switch?

You may want to consider switching if:

  • You have moved and one kupah offers better treatment options in your new community.
  • You got married and want your new family to all have the same kupat cholim to make it more convenient.
  • You’ve done your research and found that a supplemental insurance option offered by another kupah covers services or treatments that are more relevant to your needs.

 

For some things to consider when choosing a kupat cholim or considering a switch, check out “Question: Changing Your Kupat Cholim?”.

What should I know about switching?

  • Anyone who is a member of a kupat cholim has the right to switch in accordance with the relevant procedures and regulations (see below).
  • When switching health plans, the coverage provided by an additional health services plan (supplemental insurance) is generally retained in the new health plan and at the same level without requiring a waiting period, though this should always be verified before actually making the switch.
  • Switching may be done simply by going to the post office, paying a nominal fee, filling out the required form and handing it in there. There is also an online option through the National Insurance Institute (Bituach Leumi) website.

 

As part of our on-going collaboration with Kol-Zchut, we provide you with the following essential information on switching kupot cholim. See below or click here to go to the Kol-Zchut site.

Related information:

Rights Guide for the Mentally Ill and Their Families

Unfortunately, the mental health system is one of the most neglected aspects of the Israeli healthcare system. Many people are even more ignorant about their rights within the mental health system than they are about general healthcare rights. 

As part of our on-going collaboration with Kol-Zchut, we are proud to have translated and published a Rights Guide for the Mentally Ill and Their Families. While a number of the links in the guide still lead to Hebrew content, it is an easy-to-read, critical and unique resource of information that was not previously available in English. You can either view the guide below or click here to follow an external link. 

 

Related information:

 


Not familiar with AACI’s Shira Pransky Project?

AACI’s Shira Pransky Project was founded to help English speakers in Israel better navigate the Israeli healthcare system and make use of the rights and services that are out there.

 

If this information was helpful to you, please enable us to help others by supporting the project:
Donate Now!

 

 

To your health ! לבריאות

New Employment Website for People with Disabilities

The Avoda Negisha website aims to help people with disabilities become integrated into the workforce. The website includes job listings intended for people with disabilities, information and tools to help them find employment, support for employers wishing to employ people with disabilities, and information for professionals in related fields. The initiative is a collaboration between JDC-Israel, various Israeli government offices and ministries and other non-governmental organizations.

avoda negisha

www.AvodaNegisha.org.il

 

Note: The website is currently only available in Hebrew, but there is a chat option that shows up in the bottom left-hand corner of the screen (look for the speech bubble and the words “שוחח איתנו”), and there is a call center: 03-6013222. If you have trouble understanding the Hebrew on the site, you can chat or call a representative who should then be able to help you in English, put you in touch with someone who can, or let you leave a message for an English-speaker. If you are still having trouble, let us know.

 

What’s on the site? 

  • Job Listings – The listings are browseable and searchable, users can register and make a profile to have suitable listings forwarded to them, and they can submit applications through the site.
  • Tools for Success – Help writing and reviewing resumes, a sample resume to look at, a guide for searching for and finding employment, various training courses and a listing of assistance organizations and professionals.
  • Frequently Asked Questions (FAQs) – Visitors can browse previously asked questions or ask their own.
  • Career Magazine – Different articles and postings related to employment and training of people with disabilities.
  • Listing of service providers, a calendar of events, and more.

 

Related:

For more information related to individuals with disabilities, check out our All Rights Index (which is searchable and browseable), especially the People with Disabilities Portal and the Employment of People with Disabilities Portal.

 

If this information was helpful to you or someone you know, please enable us to help others by supporting the project:
Donate Now!

Mobility Benefit

Mobility Benefit information in English!

The “Mobility Benefit” is a collective term used for various benefits to which individuals with limited mobility may be entitled, which are aimed at helping them integrate into the community and live more independently. Each benefit has its own eligibility requirements.

Did you know that individuals with limited mobility may be entitled to…


As part of our on-going
collaboration with Kol-Zchut, we are proud to have translated and published a comprehensive portal in English about the Mobility Benefit. For more information including details about the relevant entitlements, related benefits and more, check out:

The Mobility Benefit Portal

van

 

We offer these resources, along with hundreds of pages of other Israeli healthcare-related content for free to Israel’s English-speaking population.

Click here to donate now and please consider an on-going donation as everyone contributing their little part helps us do ours!

You can also help by:

  1. Spreading the word: Tell anyone and everyone you know who might be helped by our site and resources about us and what we have to offer.
  2. Collaborating with us by sharing your own knowledge, thoughts and experiences simply by leaving comments on our site and Facebook page (or simply “Liking” it) or, for the truly adventurous, in the form of a blog post (email us for more info: info@shirapranskyproject.org).

 

Not familiar with AACI’s Shira Pransky Project?

AACI’s Shira Pransky Project was founded to help English speakers in Israel better navigate the Israeli healthcare system and make use of the rights and services that are out there.

What we do:

 

If this information was helpful to you, please enable us to help others by supporting the project:
Donate Now!

 

 

To your health ! לבריאות

Medication Look-Up: Basic Basket and Supplemental Plans

pillbottle

Have you ever wondered if/to what extent your medications are covered by national health insurance or your supplemental plan?

Use the links listed below to search listings of  the medications covered by the basic Healthcare Basket or by the supplemental insurance plans from each kupat cholim.

co-payment is often required for all medications, and coverage may be dependent on meeting diagnostic criteria and/or other clinical factors specified in the listings (in Hebrew). 

 

Medications in the Healthcare Basket

Medications included in the Healthcare Basket are provided to anyone covered by national insurance (anyone entitled to national insurance/paying Bituach Leumi contributions).

 

Medications Covered by Supplemental Health Plans

Those who have a supplemental health plan are entitled to full or partial coverage of some medications which are not included in the Healthcare Basket.

  • Clalit (Mushlam Platinum, Mushlam Zahav) – PDF document – as of January 2016
  • Leumit (Silver, Gold) – Database search – click the letter or enter the English first letters into the search box
  • Meuhedet (Adif, C) – Database search – enter the English first letters into the search box
  • Maccabi (Sheli, Magen Kesef, Magen Zahav) – Database search – click the letter or enter the English first letters into the search box

 

Please note: Websites and listings may change or be updated over time so please leave a comment below if a link doesn’t work or is outdated.

 

If this information was helpful to you, please enable us to help others by supporting the project:
 www.shirapranskyproject.org/donate/ 

Child and Adolescent Health

Information in English about kids and the Israeli healthcare system!


Ever wondered…

 

As part of our on-going collaboration with Kol-Zchut, we are proud to have translated and published a comprehensive portal in English about child and adolescent health. For more information including details about kids’ rights in the healthcare system, special available services, as well as relevant benefits and entitlements, check out:

The Child and Adolescent Health Portal

kid

 

We offer these resources, along with hundreds of pages of other Israeli healthcare-related content for free to Israel’s English-speaking population.

Click here to donate now and please consider an on-going donation as everyone contributing their little part helps us do ours!

You can also help by:

  1. Spreading the word: Tell anyone and everyone you know who might be helped by our site and resources about us and what we have to offer.
  2. Collaborating with us by sharing your own knowledge, thoughts and experiences simply by leaving comments on our site and Facebook page (or simply “Liking” it) or, for the truly adventurous, in the form of a blog post (email us for more info: info@shirapranskyproject.org).

 

Not familiar with SPP?

AACI’s Shira Pransky Project (SPP) was founded to help English speakers in Israel better navigate the Israeli healthcare system and make use of the rights and services that are out there.

What we do:

 

To your health ! לבריאות

Chronic Illness

Who is chronically ill according to the National Health Insurance Law? 

An individual is considered to be chronically ill if one of the following applies:

  • He/she receives a monthly maintenance dosage of at least one of the medications included on the list appearing here.
  • He/she has one of the illnesses listed here.
  • He/she does not meet one of the above criteria, but receives one drug or a group of therapeutic prescription drugs, which are not included in this list, continually for at least half a year.

 

As part of our on-going collaboration with Kol-Zchut, we are proud to have translated and published a comprehensive portal in English about chronic illness and chronically ill patients. For more information including the complete definition of chronic illness, listings of the included illnesses and medications, relevant benefits and specific information for various illnesses, check out:

The Chronic Illness Portal

pillbottle

 

We offer these resources, along with hundreds of pages of other Israeli healthcare-related content for free to Israel’s English-speaking population.

Click here to donate now and please consider an on-going donation as everyone contributing their little part helps us do ours!

You can also help by:

  1. Spreading the word: Tell anyone and everyone you know who might be helped by our site and resources about us and what we have to offer.
  2. Collaborating with us by sharing your own knowledge, thoughts and experiences simply by leaving comments on our site and Facebook page (or simply “Liking” it) or, for the truly adventurous, in the form of a blog post (email us for more info: info@shirapranskyproject.org).

 

Not familiar with SPP?

AACI’s Shira Pransky Project (SPP) was founded to help English speakers in Israel better navigate the Israeli healthcare system and make use of the rights and services that are out there.

What we do:

 

To your health ! לבריאות