Cancer patients must not only fight the disease, but they and their families must also be aware of all of their rights within the healthcare system, in addition to all options for financial and emotional support.

Know to Ask

Review the various rights, benefits and services highlighted in this checklist to become more knowledgeable about what is available before making an appointment with the Kupat Cholim social worker at your local branch, a social worker at the treating hospital, or another guidance professional for information and assistance in accessing support. Download a printable version of this checklist by clicking here. You can print out that checklist and go over it with the support professional. Please note that many items have eligibility conditions related to age, means, insurance membership or other factors.

Discounts, Exemptions and Assistance from the Health Plans

Financial Assistance and Other Benefits

Employment

Fertility Preservation Treatments

Supportive and Nursing Care

Patient Support Organizations

This is not an exclusive list. If you have a need for a service you do not see here, we urge you to make your need known. If it is not already addressed by an existing program, many organizations will use their resources to facilitate your individual needs in any way possible.

Israel Cancer Association 1800-599-995

Transportation/Ambulance, Equipment Loan and Other General Services 

Counseling, Support and Rehabilitation

Children and Families Support, Recreation and Respite

More Organizations

Cancer Patients in Israel: Where to Turn

Here are your primary avenues for receiving helpful information. Remember to be persistent in seeking clear and comprehensive details about assistance and the means to access it. There are multiple sources for guidance and often you need to pursue more than one.

  • Kupat Cholim Social Workers: Every health fund employs a social work staff with hours available to address any of your needs. Speak to your branch secretary about office hours or to arrange an appointment. 
  • Hospital Social Workers: Hospitals have a social work department to assist patients in need of support. Contact information can be found at the hospital information desk or website. Additionally, many hospital departments have their own dedicated social work staff for specialized assistance. Inquire with the ward secretary for details.
  • Organization Social Workers and Other Assistance Professionals: Many patient support organizations offer guidance to the community they serve through social workers or counselors providing specialized information and assistance.

What Assistance Can You Expect?

  • Information about rights and services that relate specifically to a person’s circumstances, and practical guidance on acquiring them.
  • Practical insight, and some hand holding, on navigating the medical system, whether it be within the Kupat Cholim network, in the hospital, or where the two overlap.
  • More practical insight and assistance with other bureaucratic institutions, like Bituach Leumi.
  • Help finding and connecting with organizations dedicated to particular conditions, where there may be even more resources of specific interest to you.
  • Help with emotional coping in difficult situations.

 A Few Tips:

  •  Schedule a sit-down meeting with enough time blocked out to discuss what you need.
  • Delegate tasks to accomplish your goals. Note the things you need to do (e.g. call this office, obtain these documents, etc.) and the things the social worker is committing to doing (e.g. calling that office, finding out about that service, getting those forms, etc.).
  • Schedule the next contact. e.g. The social worker will call you in two days with some follow-up information, or you will meet again in a week to fill out forms together, etc.
  • Show your appreciation. Everyone in the healthcare sector chose to go into a profession dedicated to helping others. The social workers especially, did not do it for the glamour.

 

The information appearing here, along with some more resources, also appears in the Cancer Patients Portal we translated as part of our collaboration with the Kol-Zchut organization.

Remember that a printable, slightly modified PDF version of this checklist may be found here.

 

If this checklist helped you or a loved one, please consider supporting AACI’s Shira Pransky Project by visiting:
www.razoo.com/Shirapranskyproject

2 thoughts on “Cancer Patients – Rights, Benefits and Services

  1. I am an English speaker. Imhave lived in Israel,for 13 year. My husband was recently diagnosed with Pancreatic Cancer. He has undergone the Whipple procedure..he is weak tired and will start chemotherapy on January 19 . Imhope he makes it to the 19 ..can’t help but wonder how much honesty goes in to his care..like when is enough enough?
    I would love one number to,call that would explain in detail what is allowed for our family financially…

    • Hi Laura,
      Sorry to hear about your husband, may he have a speedy recovery. I am not completely clear on your question, but a good place to start is by contacting the Israel Cancer Association, which offers an array of support in various areas. You may visit their website: http://www.cancer.org.il/, call their support hotline: 1-800-599-995, and/or email them: telemeyda@cancer.org.il. I will email you more resources, as well.

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