Cancer patients must not only fight the disease, but they and their families must also be aware of all of their rights within the healthcare system, in addition to all options for financial and emotional support.
Know to Ask
Review the various rights, benefits and services highlighted in this checklist to become more knowledgeable about what is available before making an appointment with the Kupat Cholim social worker at your local branch, a social worker at the treating hospital, or another guidance professional for information and assistance in accessing support. Download a printable version of this checklist by clicking here. You can print out that checklist and go over it with the support professional. Please note that many items have eligibility conditions related to age, means, insurance membership or other factors.
Discounts, Exemptions and Assistance from the Health Plans
- Fee Exemptions for Various Medications and Services
- Payment Ceiling for Medications
- Dental Care Funding for Cancer Patients
- Home Care for Oncology Patients
- Coverage of Travel Expenses for Medical Treatment
- Exceptions Committee for Approving Coverage of Medications/Treatments
- Funding for Wigs
Financial Assistance and Other Benefits
- Disability Pension from the National Insurance Institute (Bituach Leumi)
- Exemption from National Insurance Fees for Disability Pension Recipients
- Disabled Parking Permit
- Exemption from Payment of Hospital Parking Fees
- Discount on Bezeq Telephone Fees for Disability Pension Recipients
- Water Bill Benefit (High Rate Discount) for Disability Pension Recipients
- Income Tax Exemption for People with Disabilities
- Income Tax Credit Points for Parents of People with Disabilities
- Purchase Tax Discount on Residential Property for People with Disabilities
- Municipal Property Tax (Arnona) Discount for Cancer Patients
- Assistance Purchasing Rehabilitation Devices (including prostheses) from the Ministry of Health
- Sick Days – Personal or Due to an Ill Child, Spouse or Parent
- Vocational Rehabilitation for People with Disability from the National Insurance Institute
- Incentive Pension for Joining the Workforce from the National Insurance Institute
Fertility Preservation Treatments
Supportive and Nursing Care
- Special Services Benefit (Attendance Allowance) from the National Insurance Institute
- Hospice or Supportive Home Care (Palliative Care)
- Employing a Foreign Nursing Care Worker
Patient Support Organizations
This is not an exclusive list. If you have a need for a service you do not see here, we urge you to make your need known. If it is not already addressed by an existing program, many organizations will use their resources to facilitate your individual needs in any way possible.
Israel Cancer Association 1800-599-995
- Information Resources and Guidance
- Database of Clinical Studies for Cancer Patients
- Financial Assistance
- Tax Advising for Cancer Patients
- Listing of Pharmacies that Offer Discounts for Cancer Patients on Medications
- Listing of Travel Insurance Providers for Cancer Patients
- Support Groups
- Many more programs and services for cancer patients throughout Israel
Transportation/Ambulance, Equipment Loan and Other General Services
- Ezer Mizion 02-500-2111
- Yad Sarah *6444
- Ezra Le’Marpeh 03-577-7000
- Lev Malka 02-537-6666
- Haverim LeRefuah (Medications/Treatment) 03-579-2220
- Magen Lacholeh (Medical System Guidance) 02-644-2000
Counseling, Support and Rehabilitation
- Life’s Door (Tishkofet Maagan) 02-631-0803
- One in Nine (breast cancer) 800-363-400
- Hadadi (breast cancer) 072-2432333
- Beit Natan (women with cancer) 02-6446052
- Chaiyanu (children and families) 800-222-211
- Zichron Menachem (children and families) 02-643-3001
Children and Families Support, Recreation and Respite
- Jordan River Village 04-6608999
- Larger Than Life 03-619-5977
- Or Menachem 03-904-4411
- Rachashei Lev 08-852-3805
- Kav-Or (distance learning in hospitals) 077-717-1919
- Tlalim (educational support) 02-571-0555
- AACI’s Klitah Counselors (absorption guidance) 02-566-1181
- PELE (Wigs) 054-530-8230
- AMEN (myeloma patients) 052-226-2326
- Tmicha (palliative care) 054-802-6686
Cancer Patients in Israel: Where to Turn
Here are your primary avenues for receiving helpful information. Remember to be persistent in seeking clear and comprehensive details about assistance and the means to access it. There are multiple sources for guidance and often you need to pursue more than one.
- Kupat Cholim Social Workers: Every health fund employs a social work staff with hours available to address any of your needs. Speak to your branch secretary about office hours or to arrange an appointment.
- Hospital Social Workers: Hospitals have a social work department to assist patients in need of support. Contact information can be found at the hospital information desk or website. Additionally, many hospital departments have their own dedicated social work staff for specialized assistance. Inquire with the ward secretary for details.
- Organization Social Workers and Other Assistance Professionals: Many patient support organizations offer guidance to the community they serve through social workers or counselors providing specialized information and assistance.
What Assistance Can You Expect?
- Information about rights and services that relate specifically to a person’s circumstances, and practical guidance on acquiring them.
- Practical insight, and some hand holding, on navigating the medical system, whether it be within the Kupat Cholim network, in the hospital, or where the two overlap.
- More practical insight and assistance with other bureaucratic institutions, like Bituach Leumi.
- Help finding and connecting with organizations dedicated to particular conditions, where there may be even more resources of specific interest to you.
- Help with emotional coping in difficult situations.
A Few Tips:
- Schedule a sit-down meeting with enough time blocked out to discuss what you need.
- Delegate tasks to accomplish your goals. Note the things you need to do (e.g. call this office, obtain these documents, etc.) and the things the social worker is committing to doing (e.g. calling that office, finding out about that service, getting those forms, etc.).
- Schedule the next contact. e.g. The social worker will call you in two days with some follow-up information, or you will meet again in a week to fill out forms together, etc.
- Show your appreciation. Everyone in the healthcare sector chose to go into a profession dedicated to helping others. The social workers especially, did not do it for the glamour.
Remember that a printable, slightly modified PDF version of this checklist may be found here.
If this checklist helped you or a loved one, please consider supporting AACI’s Shira Pransky Project by visiting: